RNA MISSION... To SERVE NEPHROLOGY PATIENTS
Billing Practice is also an important part of providing patients care. RNA does it's best to provide excellent customer service. We strive to take care of patients billing in the most compassionate, accurate, and quickest way possible.
Our billing is handled by a local billing company in Loves Park, IL. Their phone number is (815) 636-6191 or (866) 210-4641. They can let you know your balance, take payments, or help you with any billing questions or issues that you may have.
FAQ: How much does it cost for a visit?
ANSWER: The cost of a visit depends on the complexity of a visit. First visits are more than follow-up visits. RNA will not know exactly how much the visit is until it is billed. Please let us know if an estimate would be helpful to you.
FAQ: Do I have to pay money before I am seen?
ANSWER: RNA encourages patients to pay their copays at the time of visit. This is the agreement made between the patient and their insurance company. Please ask our front desk and they will be happy to discuss any issues with you.
FAQ: Does RNA accept Medicare assignment?
ANSWER: Yes, RNA accepts Medicare "approved amount" as full payment for covered services. If it is a covered service, Medicare will pay 80% of the approved amount. 20% will be responsibility of the patient or their secondary/supplemental insurance. RNA adjusts off anything over the Medicare approved amount. (Note: this does not include any unmet deductibles patient may have.)
FAQ: How can I make a payment on my account?
By phone - Call (866) 289-4715
In person - RNA office building, M-F 8:00-5:00
By mail - PO Box 957, Rockford, IL 61105-0957
FAQ: What types of payments to you accept?
ANSWER: We accept cash, personal checks, Visa, MasterCard, Discover, and American Express.
FAQ: Why is it that my bill says I saw a doctor when I only saw the Nurse Practitioner?
ANSWER: When a patient sees nurse practitioner, we follow Medicare guidelines and often bill under the Nephrologist who is in the office that day. Feel free to ask when you have a visit to know ahead of time what doctor will show up on your bill.
FAQ: Do you accept IL Medicaid patients?
ANSWER: Yes. RNA accepts all Illinois Medicaid patients. Please pay $3.90 copay at time of visit. Most Out-of-State public aid does not pay for charges in our office. Please call our billing office if you have any questions.
FAQ: Are your doctors on my provider list?
ANSWER: RNA doctors are on most major insurance plans. All RNA doctors are BCBS providers. It is always best to call your specific insurance to check on all other plans. Feel free to ask our billing office if you are having problems finding out information.
FAQ: Do I need a referral?
ANSWER: Many plans require insurance referrals. This means that your PCP (Primary Care Physician) must call in a referral to your insurance company. Referrals do expire and often limit the number of visits. It is the patient's responsibility to make sure they have a referral, if required. HMO and POS plans often require referrals. It is best to bring a copy of your referral to your appointment. Please call your insurance plan if you have any questions.
FAQ: I got a bill from your office for dialysis. What is this bill for?
ANSWER: An RNA physician bill for dialysis includes charges for physician and nurse practitioner rounding, dialysis ordering, office visits, being on-call, and reviewing care plans at patient meetings. Physician charges for dialysis are billed once per month. It is important for you to contact us with any insurance changes so that the correct insurance company is billed.
FAQ: I don't have insurance. My doctor wants me to see a Nephrologist. What should I do?
ANSWER: If you are worried that you can't afford a visit, RNA will work with any patients to help them with financial issues. We often offer discounts for patients without insurance and payment plans are also available. Our office strives to be compassionate and understanding if you are having financial difficulties. We strongly encourage you to follow your doctor's advice. If you have any questions about billing or would like to see what other options are available, please call our billing office.